Technical documents that benefit from plain language
Table of contents
User-Centric Approach
Consider which documents help people achieve their goals on your website or in your technical marketing materials.
External Documents
These are documents customers and clients need to:
- Use your product
- Contact your company
- Buy your product
- Learn about your product
- Obtain information about your services or product
Examples of External Documents
- Technical documentation
- Forms
- Web copy
- How-to articles
- Sales assets
- White papers
- Blogs
Internal Documents
These are documents relevant to internal operations and communication:
- Process documentation
- Sales battle cards
- Emails
- Job descriptions
- Requests
Activity 3: Match the goal to the information in the document:
Find examples of easy-to-use documentation. Check off the language techniques you find in the document.
For example, Mozilla MDN Web Documents.